Our client is seeking a motivated Customer Service Officer to join their friendly team in Mulgrave. This office-based position involves a mix of administrative and customer service duties, including managing emails and phone calls, assisting with invoicing and sales processes, and addressing a variety of customer and client inquiries. The role offers a supportive, fast-paced environment where excellent communication skills and a warm, professional manner are essential.

Hours: Monday – Friday, 8:30 AM – 5:00 PM

Key Responsibilities

• Manage day-to-day administrative tasks, including email and phone correspondence

• Assist with invoicing, sales support, and related documentation

• Handle customer and client inquiries in person, over the phone, and via email

• Deliver exceptional service and build strong client relationships

Requirements

• Proven administrative skills and experience in a similar role

• Background in customer service or office administration (preferred)

• Strong verbal and written communication skills

• Friendly, approachable, and professional demeanour

• Current Driver’s Licence and reliable transport

If you’re proactive, organised, and passionate about delivering outstanding customer service, we’d love to hear from you. This is a great opportunity to join a respected organisation with the potential for a permanent role.