We are seeking a highly motivated and professional Customer Service Officer (CSO) to join a small, dynamic office team in Cairns. This role is ideal for candidates with strong administrative skills and a proven background in customer service or call centre environments. The successful candidate will play a key role in providing exceptional support to clients and customers, ensuring enquiries and orders are handled efficiently and professionally.
Key Responsibilities:
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Manage a high volume of inbound customer enquiries via phone and email in a professional and timely manner.
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Accurately process customer orders, requests, and updates using internal systems.
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Maintain detailed and accurate records of customer interactions and transactions.
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Collaborate with colleagues to ensure seamless service delivery and resolution of customer issues.
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Adhere to company policies, procedures, and compliance requirements, including confidentiality standards.
Requirements:
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Demonstrated experience in customer service, administration, or call centre roles.
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Excellent verbal and written communication skills.
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Strong organisational and administrative abilities with attention to detail.
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Drivers Licence and reliable transport.
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Ability to obtain and maintain a Medical Clearance and Police Check.
Team and Culture:
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Join a small office team with a supportive and collaborative culture.
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Work within a mixed male/female environment where professionalism, reliability, and teamwork are valued.
Additional Information:
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Simplified timesheet required.
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Face-to-face interviews will be conducted by the client.
This is an excellent opportunity for a professional, customer-focused individual to contribute to a well-established team, grow their skills, and make a meaningful impact on customer satisfaction.
