About Us

Join a busy and professional customer‑focused team based in Brisbane. Our workplace culture values collaboration, respect, and consistent performance in a mixed‑gender, medium‑sized office environment. You’ll be part of a team that supports customers and clients across a high volume of enquiries — and we pride ourselves on delivering helpful and efficient service every time.

The Role

As a Customer Service Officer, you will:

• Handle a high volume of inbound calls and emails, managing customer enquiries, order requests, and general information requests

• Use our internal system to process orders, update client information, and track interactions

• Provide clear, courteous, and efficient communication to customers and clients

• Complete general administrative tasks associated with customer service (data entry, record‑keeping, follow‑ups)

• Escalate issues or enquiries as required to ensure timely resolutions

What We’re Looking For

• Previous experience in customer service, call centre, or admin roles — a call‑centre / admin officer background is ideal

• Excellent communication skills — both spoken (phone) and written (email)

• Strong administration skills, including data entry, attention to detail, and ability to manage multiple enquiries efficiently

• Ability to thrive in a fast‑paced, high-volume environment with good time management and multitasking capabilities

• Reliable transport and a valid driver’s licence

Why This Role?

• A stable, full‑time position Monday to Friday — no weekends or shift work

• Consistent hours and a clear pay rate, providing work/life balance

• A dynamic, fast‑paced workplace that offers variety and daily challenge

• Friendly, professional team environment — ideal for someone motivated, organised, and customer‑focused