About the Role

We are seeking an experienced Customer Service Officer (CSO) to join a busy, high-volume call centre environment. This role is primarily focused on providing exceptional customer support to clients via phone and email.

You will be responsible for handling inbound enquiries, assisting customers with order-related queries, and managing general enquiries using internal systems. The position requires strong multitasking abilities and confidence working in a fast-paced environment.

Working Hours: Monday to Friday, 8:00am – 4:00pm / Pay Rate:$37.53 per hour
Location Requirement: Must hold a valid Driver’s Licence and have reliable transport

Key Responsibilities

• Manage high volumes of inbound calls

• Respond to customer enquiries via phone and email

• Assist customers with order processing and tracking

• Enter and update information accurately in internal systems

• Provide professional and efficient customer service at all times

Skills & Experience Required

• Previous experience in a customer service or administrative role

• Call centre or admin officer background highly regarded

• Excellent verbal and written communication skills

• Strong organisational and administrative abilities

• Ability to work efficiently in a fast-paced, high-volume environment

Team & Culture

You will be joining a medium-sized office with a diverse, mixed-gender team. The environment is professional, supportive, and suited to individuals who thrive in structured, team-based settings.