Customer Service Officer – Lytton (Brisbane)
Casual Ongoing | Immediate Start

Join a busy, professional, and customer-focused team based in Lytton. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality service within a supportive and collaborative office culture.

About the Role

As a Customer Service Officer, you will manage a high volume of customer interactions and provide efficient, accurate support across multiple channels. Your responsibilities will include:

• Handling a high volume of inbound calls and emails relating to customer enquiries, orders, and general information
• Processing orders and updating client details using internal systems
• Completing administrative tasks including data entry, record-keeping, and follow-ups
• Providing clear, professional, and friendly communication
• Escalating issues where required to ensure timely resolution

This is a high-volume, call centre-based role in a fast-paced environment.

What We’re Looking For

• Previous experience in customer service, call centre, or administrative roles
• Strong communication skills — both phone and written
• Excellent attention to detail and administrative capability
• Ability to multitask and manage competing priorities efficiently
• Reliable, organised, and proactive approach to work
• Valid driver’s licence and reliable transport (essential)

What’s on Offer

• Casual ongoing opportunity with immediate start
• Monday to Friday | 8:00am – 4:00pm (no weekends)
• $37.53 per hour
• Consistent hours supporting work/life balance
• Friendly team in a medium-sized office
• Fast-paced role offering variety and daily challenges
• Easy-to-use systems including Simplify Timesheets