We are currently seeking an experienced Customer Service Officer to join a fast-paced, high-performing team within the gas and energy industry. This is a great opportunity for someone who thrives in a high-volume environment and is confident managing customer interactions across multiple channels.

About the Role:
You will be the first point of contact for customers, providing support, resolving enquiries, and ensuring a high level of service is delivered at all times. This role requires someone who can work efficiently under pressure while maintaining a professional and friendly approach.

Key Responsibilities:

• Managing inbound and outbound customer enquiries
• Processing orders, deliveries, and service requests
• Liaising with internal teams including operations and drivers
• Handling high-volume calls and emails with accuracy and efficiency
• Resolving customer issues and providing timely solutions
• Maintaining accurate records and system updates

About You:

• Previous customer service experience (highly regarded if within a call centre environment)
• Comfortable working in high-volume, fast-paced settings
• Strong communication and problem-solving skills
• High attention to detail and ability to multitask
• Reliable, punctual, and team-oriented
• Confident using systems and handling administrative tasks

What’s on Offer:

• Full-time hours with potential for long-term opportunity
• Supportive team environment
• Exposure to a well-established and essential industry
• Immediate start available for the right candidate

If you’re someone who enjoys staying busy, thrives under pressure, and takes pride in delivering great customer service — we’d love to hear from you.