Customer Service Officer | Mulgrave
Step out of retail or hospitality and into a long-term office career
Are you a people person with a passion for customer service? Ready to move into a professional office environment where your communication skills and positive attitude are truly valued?
Our client is looking for a motivated and reliable Customer Service Officer to join their friendly team in Mulgrave. This is an excellent opportunity for someone from a retail, hospitality, reception, or customer-facing background who is ready to build a rewarding career in administration and customer support.
What You’ll Be Doing
- Handling customer and client enquiries via phone, email, and face-to-face interactions
- Delivering exceptional customer service and building strong relationships
- Assisting with invoicing, sales support, and general administration tasks
- Supporting debtor control and account follow-ups
- Managing daily emails, phone calls, and office coordination
- Working closely with a supportive team in a fast-paced environment
- Managing a high volume of incoming phone calls efficiently and professionally
What We’re Looking For
- Previous customer service or call centre experience
- Administration experience, including debtor control, highly regarded
- Ability to confidently handle fast-paced phone calls and multitask under pressure
- Strong communication and interpersonal skills
- A professional, positive, and proactive attitude
- Excellent organisation and multitasking abilities
- Reliable transport and a current driver’s licence
- Someone eager to learn, grow, and be part of a team
Why You’ll Love This Role
- Monday to Friday hours — 8:30 AM to 4:30 PM
- $37 per hour
- No weekends or late nights
- Supportive and welcoming workplace culture
- Great opportunity to transition into an office-based career
- Ongoing training and career development
- Potential for a permanent long-term position
If you’re enthusiastic, customer-focused, and ready to take the next step in your career, we’d love to hear from you.
