Our client is one of Australia’s leading suppliers of essential energy solutions, supporting residential, commercial and industrial customers across the country. With a strong national presence and a reputation for reliable service, they are now looking for an experienced Customer Service Officer to join their Dubbo team.

Perks:

• Competitive rate of $36 per hour
• Ongoing Monday-to-Friday, 8:30am–5:00pm shifts
• No late nights or weekend work!
• Supportive and friendly team environment
• Opportunity to join a well-established national organisation

About the role:

• Handling inbound customer calls and email enquiries
• Providing information about products, services and customer accounts
• Processing customer requests, applications, bookings and orders
• Updating customer details and maintaining accurate system records
• Assisting with account enquiries, complaints and service issues
• Investigating concerns and escalating complex matters when required
• Liaising with internal teams to ensure customer requests are resolved

About you:

• Previous customer service, call centre or administration experience
• A confident and professional phone manner
• Strong written and verbal communication skills
• Accurate data-entry and general computer skills
• The ability to manage multiple enquiries and priorities
• Strong attention to detail and organisational skills
• A calm and solutions-focused approach to customer concerns
• A reliable, positive and team-focused attitude
• Willingness to complete required pre-employment checks

If this sounds like you, apply now! We’ll be in touch with suitable applicants soon.