We have partnered with an established company within the gas and welding supplies industires, who due to continuous growth are seeking an experienced Customer Service Officer for their Internal Sales Inquiries deparment. This is an exciting opportunity to join a highly regarded company in a multi-facted role with career development opportunities and a supportive work culture.
Perks:
- Permanent Full-Time Position
- Monday to Friday 7:30am to 4:30pm
- Bibra Lake Location
- $75k - $85k + Super Salary on offer
- Friendly and supportive team
- Training and career development opportunities available
About the Role:
- Provide customer service to trade, industrial and retail customers via phone and email
- Process customer orderes on SAP and other systems
- Prepare follow up quotations
- Manage inbound sale enquiries and identify opportunities to upsell products
- Build and maintain relationships with customers
- Maintain accurate customer records and account information
- Assist customers with product enquiries and stock availability
- Assist to resolve customer enquiries and delivery issues
- Process returns, credits and warranty claims
- Monitor inventory levels and liase with purchasing
- Work closely with external sales representatives
About You:
- Previous experience in internal sales, customer service or administration within a industrial, trade or wholesale environment
- Previous experience using SAP is essential
- Strong communication and ability to build rapport
- Strong time manangement skills and attention to detail
- Proficient in the Microsoft Office Suite - Outlook, Word & Excel
If you're interested in this opportunity to join an established company who genuinely care about their employees, please apply with a copy of your resume and we will be in contact with you.
