CUSTOMER SERVICE SUPERVISOR | $80k + Super | Lytton Location

About the role

Lead and mentor a high-performing customer service team for our client. You will oversee daily service operations, manage staff performance, and handle complex escalations to ensure seamless service delivery. This role acts as a critical link between customers and internal departments like operations and transport.

Benefits

• Competitive Pay:$80k base salary + Superannuation

• Work-Life Balance: Monday to Friday, 8:00am – 4:00pm

• Stability: Ongoing role with an immediate start available

• Team Leadership: Opportunity to coach and develop a local team

• Supportive Environment: Collaborative cross-functional culture

Duties

• Supervise and mentor the service team to ensure high performance

• Train and onboard new staff on products, systems, and safety

• Resolve escalated customer disputes, billing, and service issues

• Oversee daily operations, workload allocation, and team efficiency

• Maintain accurate customer logs and internal service documentation

• Coordinate with transport and sales teams for smooth deliveries

• Monitor service standards to ensure consistent, accurate information

Skills & experience

• Leadership: Proven experience in a supervisory or team lead role

• Expertise: 2–5+ years in customer service (Energy/Logistics preferred)

• Conflict Resolution: High-level complaint handling skills

• Systems: Strong proficiency in CRM software and Microsoft Office

• Compliance: Ability to pass Police, Driver, and PEM/D&A checks

• Licence: Must hold a valid Driver’s Licence

About the company

Our client is a leading national provider of essential energy solutions, renowned for delivering reliable service to residential and commercial sectors. With a massive geographical reach and a focus on local support, they are industry leaders committed to building long-term partnerships through quality and safety.

How to apply

If you are a proven leader ready to drive excellence in customer service, please submit your resume via the "Apply" button. For a confidential discussion regarding this role, please contact our recruitment team directly.